FAQ's

Carpet

What is a warranty?

A warranty is a voluntary promise offered by the person or business who sold the product or service to you.
Flooring Xtra offers a lifetime installation warranty.
The Flooring Xtra Lifetime Installation Warranty offers consumers peace of mind. All Flooring Xtra stores promise to fully guarantee their installations against faulty workmanship.
The goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Product warranties vary depending on the nature and type of product and should be discussed with your Flooring Xtra store representative.

What does stain resistant mean?

Stain resistance does not mean stain proof; the level of stain resistance depends on the type of carpet, the quality of its coating and its age.
There are care guidelines available on for each product to help with how the spill should be dealt with. Refer to the Flooring Xtra website or your store representative.

Will the colour fade?

Depending on the fibre type; check product warranty for colour fade information. Australian UV light is very damaging to textile flooring products, be sure to discuss specific requirements for your application with your Flooring Xtra representative.

What is better, Wool or Synthetic?

Each fibre type has its own feature and benefits, to determine what is best for you discuss with your Flooring Xtra representative.

What is the difference between Solution Dyed Nylon, Triexta, PET etc.

Please refer to this Flooring Xtra website link
http://www.flooringxtra.com.au/carpet-flooring-guide/

Can carpet tiles be used in my home?

Yes defintely, please refer to this link for how you can use them
http://www.flooringxtra.com.au/carpet-tiles-in-a-residential-application-a-smart-solution/

General Questions

What is the best product to put in a rental property?

As a general rule we would suggest carpets like Tarlo River and Pepperbush Tree. You may consider sheet vinyl, Fast Fit vinyl planks or Impressions Essential Laminate.

What is the best product for kids?

The best product for kids is hard wearing, easy to clean, superior appearance retention. Most Solution Dyed Nylon products would be suitable i.e. Soul Elements, Stainmaster

What is the best flooring for pets?

What is the best hard wearing product?

All categories have options available, check with your local Flooring Xtra store for the products that best suit your needs.

What product won’t show stains?

No product is stain proof, dark colours may show less stain damage.

Which product is soft?

We have the Soft.e product available exclusively to Flooring Xtra – with many other options available in-store.

Which flooring should I consider for allergies?

There are options available…please read the attached blog for ideas

http://www.flooringxtra.com.au/minimising-allergies-in-your-home/

Which flooring product is environmentally friendly?

Soft.e is made from recycled plastic soft drink bottles.
Ask your local Flooring Xtra store about the ECS label which is an environmental scheme for carpets. It provides a guide to the environmental performance of certified carpets throughout the full product cycle.The scheme has 4 certification levels with incrementally more demanding performance criteria.

Do you have product that is Australian Made?

Some Australian manufacturers carry Australian made certification, if so a label will be displayed on samples instore.

Who makes the product? Where is the product made?

It depends on the product, please refer to your local Flooring Xtra store staff

Do you install?

Yes, visit your local Flooring Xtra store to enquire.

Do you do free measure & quotes?

Yes, call or visit your local Flooring Xtra store to enquire.

How soon can you install it?

Please check with your local Flooring Xtra store

Do you supply product only?

Yes, visit your local Flooring Xtra store to enquire.

Do you take away the old flooring?

Generally, please check details with your local Flooring Xtra store

Do you move the furniture?

Check with your local Flooring Xtra store on their service level

Hard Flooring

What is the difference between the hard flooring options?

There are solid timber boards, engineered floating boards, laminate and Luxury Vinyl Plank (LVP) / Tile (LVT). Click on this link to learn more about each option
http://www.flooringxtra.com.au/hard-flooring-which-one-is-right-for-you/

Do you have Australian timber options?

Yes, we have our Instinctive range in Tasmanian Oak, Blackbutt and Spotted Gum. Head to your local Flooring Xtra store to view these lovely options.

What board width should I choose?  Which direction will the boards go?  What board patterns/configurations option are there?

Each configuration, style and size lends itself to a different look and feel and should be just as much a consideration as the type of timber or stain. The width size can impact the illusion of size of a room, while different configurations or patterns of timber can change the feel and ambiance of the interior. For further advice click on this link

http://www.flooringxtra.com.au/what-wood-you-choose/

How do I clean my timber/laminate flooring?

For product specific cleaning advice refer to care tips for that product or ask your local Flooring Xtra store.

Pricing

How much will it cost to carpet just a few rooms? I don’t want anything too fancy.

You can contact your local Flooring Xtra store to receive a free measure and quote at which time our FX store can provide you with your options.

Does the price include installation?

Our standard RRP is for supply only and excludes installation, installation material, floor preparation, furniture moving, electrical work, uplift and removal. For a fully installed price please contact your local Flooring Xtra store.

What is the price per broadloom &/or m2?

Carpet is normally bought in widths of 3.66 metres – referred to as broadloom metres. In this website pricing is shown in square metres to help you compare with other floor coverings, which are also priced in square metres to keep things simple.

Please contact your local Flooring Xtra store for further pricing enquiries.

Rugs

What colour / pattern should I choose for a rug? What size rug should I choose?

There are many things to consider when choosing a rug, here are some tips to help

http://www.flooringxtra.com.au/our-beautiful-new-rugs-in-store/

Underlay

Why is underlay important?

It enhances the longevity of carpet, by absorbing impact. Underlay provides acoustic benefits by reducing noise transfer for under hard flooring.

Vinyl

What is LVT?

Luxury Vinyl Tile, is a flooring option that has the natural look of stone or ceramic flooring with exceptional durability, comfort and warmth and ease of maintenance. Our range Michelangelo is an example of such flooring.

LVP is Luxury Vinyl Plank, as with LVT, LVP has all the same features and benefits with regards to durability, comfort and easy manintenance, however comes in a long plank format and has the natural look of timber. Our range New Harvest is an example of the authentic looking product.

Is lino the same as vinyl?

Essentially yes it is, what was historically referred to as lino or linoleum is essentially what we call sheet vinyl now. Our product range Avenue is part of our sheet vinyl range.

Window Furnishing

What type of window furnishing options are there?

We have rollers, panels, verticals, romans, drapes, pelmets and shutters. But how to choose is in the below link

http://www.flooringxtra.com.au/window-furnishings-exploring-the-interior-solutions/

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