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Considering joining a group but do you fear losing your independence?

At Flooring Xtra we celebrate your independent spirit and local community, aligning it within a strong, bold and fun national brand.

Why Flooring Xtra?

We are a growing group who are passionate and family orientated, providing quality
product and reliable service to Australian homes and business.

We want you and your personality to prosper in your local market. Here’s how:

Strong brand identity

Low cost fee structure

Practical support from people who have actually run a flooring business

Growing store numbers in every state
Exclusive products and brands

National and local marketing strategies

A professional team at our support office to support you in your journey

Exposure to commercial clients at a national level

Gladstone Flooring Xtra

We provide a variety of efficient and highly effective sales skills training programs and business tools to assist you in achieving your goals and to achieve a high level of customer service from your staff.

Some of these programs and tools include:

POS System
Ongoing business support
Customer Leadership workshops
Business tools training sessions
Interior design & colour training resources

Your store will have a dedicated Field Manager who will visit and is available to take calls and help with challenges and to celebrate your achievements.

Each year we hold 2 cycles of regional meetings and one national conference where owner/store operators are:

Updated on the current industry environment
Updated on group activities in marketing
Provided with latest product information
Provided with training for business support tools

And the sharing of ideas is always on the agenda when we gather for networking opportunities over a cuppa or two.

Want to know more?

To find out what it means to be part of Flooring Xtra complete this form for further information.

Store Testimonials

“Starting a brand new flooring business in a mature marketplace like Rockhampton QLD was a big decision to make for myself and my family. 18 months ago we decided to join Flooring Xtra. We felt their vision, culture and the business processes that they had developed for their members would be beneficial in helping us succeed. Well our success has been overwhelming, way beyond what we would ever have hoped and expected. We are just so thankful that we joined Flooring Xtra.”

Ultimate Flooring Xtra - Jason
Another Flooring Xtra success story, is our store in Rosebud, Victoria. Formally trading as Rosebud Carpets for over 35 years before rebranding as a Flooring Xtra store, Rosebud Flooring Xtra has increased turnover by over 30% since making the exciting change.

Former customers have come back to the store to see the prominent colours and professional presentation inside and out, and have commented on how modern and sophisticated the store is now looking. By being part of Flooring Xtra, this business is now really well placed to prosper for another 35 years.

Rosebud Flooring Xtra
My dad has been in the flooring business for 40+ years and I only joined in 2017. Before coming into the business, I had a completely different area of work and it was a huge change for myself (also along with only being 21 when starting with Dad!). All I can say is I have never made a better decision in my life! From your own store right through to support office feels like a huge extended family. Everyone is encouraging and always here for you.

Bunbury Flooring Xtra - Kelsey
As a group Flooring Xtra have been a tremendous support as we (the next generation taking on our family business) learn the ropes. We have been overwhelmed with the many resources the group offers to all members to support healthy business growth and longevity. The support office team are always eager to assist when called upon and I am yet to reach out without being offered a path to the other side of an hurdle we encounter.

South Adelaide Flooring Xtra - Genivieve
I do believe that with the hard work that Flooring Xtra is doing with keeping our brand fresh and modern and on trend with new products and training will in turn lead to more growth within our business. Flooring Xtra has a culture that is more like an extended family where everyone is more than willing to help out each other with product knowledge and help in any way they can. Having this support from other members is one of the best parts of this group.

Mansfield Flooring Xtra - Stuart
We started in the flooring industry 8 years ago after emigrating from England and joined Flooring Xtra 2 years of buying our store. It was the best move we have made both to Australia and joining Flooring Xtra. We have strived everyday to grow our business with the brand values and “family” culture of Flooring Xtra which we have embraced. We would not be where we are today in our small country marketplace without the support and encouragement from the Support Office. To be part of a growing National franchise makes us feel proud to be Yamba Flooring Xtra.

Yamba Flooring Xtra - Roger
Taking the step into the flooring world, we wanted to make sure we did it with the right brand and name behind us. After meeting with several different franchises we made the decision to join the Flooring Xtra team and we have gone from strength to strength since. Flooring Xtra are continually upgrading and improving systems, their vision and culture as well as their drive which was what initially impressed us, and I’m happy to say this was just the tip of the iceberg of the benefits of joining. We are so happy that we made the decision to join!

Gladstone Flooring Xtra - Emma

Important Update:

For the health and safety of the community, we have made some changes in our daily operations:

Due to high volume, orders will be processed within 5-7 business days after being placed.

Please allow 2-14 business days after your order has been processed for shipping.

Pick-up collections will not be allowed until further notice. All orders will be shipped to your address.

Our showroom is also closed for viewing.

Thank you for your understanding and we hope to resume normal operation under guidance from NSW Government recommendations.

Shipping Guide ETA

Sydney, Melbourne, Brisbane, Adelaide METROPOLITAN areas :
2 - 5 business days
Sydney, Melbourne, Brisbane OUTER METROPOLITAN/REGIONAL areas :
3 - 7 business days
QLD, NSW, VIC, SA (regional areas) and TAS :
5 - 7 business days
WA and NT :
7 - 14 business days

These terms apply to the ordering, purchase and delivery of goods from the website www.flooringxtra.com.au and through our support office, and form a contract between you and Flooring Xtra (Aust) Pty Ltd ABN 77 144 808 293 of 24 Silkwood Rise, Carrum Downs, Victoria 3201 (FLOORING XTRA). You agree that these terms (as amended from time to time) will apply to all of your ordering, purchases and delivery of goods.

Delivery

Free standard delivery applies to all orders (except for goods that require special delivery).
We deliver only within Australia.
Delivery times will depend on your location and number of rugs purchased
We aim to ship your item within 1 to 5 days from order placement, however, sometimes circumstances arise that are outside of our control and this could delay delivery. Please allow up to 2 weeks for delivery.
We cannot ship to PO Boxes. Please provide a street address.
Alternatively, you could consider providing a ‘work address’ as it makes it easier for deliveries within the standard working hours.
Our delivery company use a track and trace system and are also covered by insurance.
All orders will generate an automated email which will be sent to your nominated email address. If you do not receive this. Please call us on 03 9708 2408 and we will resend it to you.
If your delivery is taking longer than expected, please call Flooring Xtra on 03 9708 2408, please have your order number ready.
You are responsible for the freight cost of the goods if necessary under the following circumstances:
1. incorrect or insufficient address information was provided and items were Returned to Sender;
2. You have changed your mind;
3. Customer error or misinterpretation of a product;

Availability of Goods

Some Goods may be out of stock or unavailable, as such, we may not be able to despatch your order, or part of your order. If stock is unavailable, you will be refunded for the Goods affected.

Price and payment

Once you place an order, you will be charged and you agree to pay the price and any delivery charges that may apply (according to clause 1.10)
All Prices are in Australian Dollars and if GST applies is inclusive of GST.
Flooring Xtra (Aust) Pty Ltd have the right to adjust prices without notice to you. If you have already submitted an order at a particular price, we will supply your goods at that price (unless your order is affected by a pricing error, in which case we will contact you directly to inform you of the error).
Payment for an order must be received in full by Flooring Xtra (Aust) Pty Ltd before any goods are dispatched. We will notify you via email if your payment cannot be processed.

Damaged Items

If the item is clearly damaged at time of delivery, please do NOT accept delivery and call Flooring Xtra on 03 9708 2408 immediately. If you have accepted the item and notice afterwards that it is damaged, please call Flooring Xtra on 03 9708 2408 immediately. Please take photos of the damaged item as this may help with the claims process. Please save all documents and paperwork as this may also help with the claims process. Please do NOT try to return the goods yourself, it could invalidate the claims process in which case, you may not be eligible for a refund or replacement.
Please ensure that you have received the goods that you ordered, prior to signing for it.

Returns

We understand that occasionally people may change their mind and they may wish to return an item. Please refer to clause 1.10 for freight charges that may apply on returning goods.
We will need to have proof of purchase if a return or refund is required.
If you are not happy with the item as purchased online, you may return it within 7 days of the delivery date, along with proof of purchase, return form and your contact details ensuring that the item is in its original and ‘new’ condition. Please email shop@flooringxtra.com.au to notify us of your intent to return.
Please note, there may be circumstances accordingly to the Australian Consumer Law where you are not entitled to a return or replacement of goods. Flooring Xtra does not allow a return or replacement of goods where the damage has occurred after delivery for reasons not related to the condition of the goods at the time of supply.
Further information about Australian Consumer Law can be found here, http://consumerlaw.gov.au/

Refunds or Exchanges

There will be no refunds on delivery fees if you have returned goods for a change of mind or you made an incorrect selection, this includes incorrect size & colour.

Privacy

Personal Information, which you provide to us when placing your order, or through our Support Office including contact details, will be kept, used and disclosed by us in accordance with Flooring Xtra (Aust) Pty Ltd’s Privacy Policy. See Flooring Xtra (Aust) Pty Ltd’s Privacy Policy here for further information.

Amendments

Flooring Xtra (Aust) Pty Ltd reserve the right to amend these terms & conditions at any time. Any amendments will be effective immediately upon notification on this site.

Unenforceability

If anything clause/s in this agreement are unenforceable, illegal or void it is not to be treated separately and will not affect the validity and the rest of the agreement.

Jurisdiction

This agreement will be governed by the laws of the state of Victoria, Australia.

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