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When Will My Order Arrive?
Shipping Guide ETA
The timeframes listed below are to be used as a guide only.
Sydney, Melbourne, Brisbane, Adelaide METROPOLITAN areas :
3 – 8 business days
Sydney, Melbourne, Brisbane OUTER METROPOLITAN/REGIONAL areas :
4 – 10 business days
QLD, NSW, VIC, SA (regional areas) and TAS :
6 – 10 business days
WA and NT :
8 – 17 business days
Please refer to Online Shopping Terms for more information
Can I Cancel Or Make Changes To My Order?Yes, you can providing you notify email shop@flooringxtra.com.au within the first 24 hours of placing the order.
Please refer to Online Shopping Terms for more information
What Do I Do If I Don’t Like The Rug After Delivery?We understand that occasionally people may change their mind and they may wish to return an item.
- Please refer to clause 1.10 for freight charges that may apply on returning goods.
- We will need to have proof of purchase if a return or refund is required.
- If you are not happy with the item as purchased online, you may return it within 7 days of the delivery date, along with proof of purchase, return form and your contact details ensuring that the item is in its original and ‘new’ condition.
- Please email shop@flooringxtra.com.au to notify us of your intent to return.
Please refer to Online Shopping Terms for more information