Flooring Xtra Warranties

Our Lifetime Installation Warranty applies to flooring installation only. As well as the product warranty which covers you for product failures, our Lifetime Installation Warranty offers our consumers peace of mind. All Flooring Xtra stores promise to fully guarantee their flooring installations against faulty workmanship.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Disclaimer; The Lifetime Flooring Installation Warranty excludes all commercial installations including those undertaken for Home Builders. This warranty is not transferable and only applies to residential owner occupiers.

Conditions of the warranty;

  • The warranty is personal to the customer to whom the invoice is addressed, and is not transferable.
  • The warranty is void if the product has been mistreated, altered, used for a purpose other than its ordinary use, flooded or subject to water damage.
  • The Flooring Xtra store liability to the customer under the warranty is limited to a sum not greater than the cost of remedying any defects in the workmanship or materials used in the installation of the floor covering.
  • The warranty is active when your account is paid in full.