Answers to our most frequently asked questions.

Check with your local Flooring Xtra store on their service level

Generally, please check details with your local Flooring Xtra store

Please check with your local Flooring Xtra store

Yes, call or visit your local Flooring Xtra store to enquire or you can get in touch online here.

Yes, visit your local Flooring Xtra store to enquire.

Yes, visit your local Flooring Xtra store to enquire. You can also read more about installation on our advice pages, Carpet Installation  and Hard Flooring Installation.

It depends on the product, please refer to your local Flooring Xtra store staff

Some Australian manufacturers carry Australian made certification, if so a label will be displayed on samples instore.

Ask your local Flooring Xtra store about the ECS label which is an environmental scheme for carpets. It provides a guide to the environmental performance of certified carpets throughout the full product cycle.The scheme has 4 certification levels with incrementally more demanding performance criteria. You can also read more about sustainability on our blog “How to make sustainable flooring choices at home.” and “Three sustainable flooring choices.”

There are options available…please read the attached blog for ideas

https://www.flooringxtra.com.au/blog/minimising-allergies-in-your-home/

Carpet is the ultimate for providing softness underfoot and we have a huge variety of styles, colours and fibres! Learn more about carpet fibres and styles by picking here.

Rugs also work well to soften a room physically. Opt for a design that has a plush pile.

Some carpet fibres are particularly resilient to stains, such as solution dyed nylon. Darker coloured flooring may hide stains more than the lighter styles.

Read our carpet guide for a more in-depth look at different fibres and our carpet care guide for stain care advice.

All categories have options available, check with your local Flooring Xtra store for the products that best suit your needs.

Some great tips here in our blog

https://www.flooringxtra.com.au/flooring-and-our-furry-friends/

The best product for kids is hard wearing, easy to clean, superior appearance retention. Most Solution Dyed Nylon products would be suitable i.e. Soul Elements, Stain-master

As a general rule we would suggest carpets like Tarlo River and Pepperbush Tree. You may consider sheet vinyl, Fast Fit vinyl planks or Impressions Essential Laminate.

Carpet is normally bought in widths of 3.66 metres – referred to as broadloom metres. In this website pricing is shown in square metres to help you compare with other floor coverings, which are also priced in square metres to keep things simple.

Please contact your local Flooring Xtra store for further pricing enquiries.

Our standard RRP is for supply only and excludes installation, installation material, floor preparation, furniture moving, electrical work, uplift and removal. For a fully installed price please contact your local Flooring Xtra store.

You can contact your local Flooring Xtra store to receive a free measure and quote at which time our FX store can provide you with your options.

Yes defintely, please refer to this link for how you can use them
https://www.flooringxtra.com.au/discover-the-power-of-carpet-transforming-your-home-into-a-tranquil-retreat/

Please refer to our Carpet Guide

Each fibre type has its own feature and benefits, to determine what is best for you discuss with your Flooring Xtra representative.

Depending on the fibre type; check product warranty for colour fade information. Australian UV light is very damaging to textile flooring products, be sure to discuss specific requirements for your application with your Flooring Xtra representative.

Stain resistance does not mean stain proof; the level of stain resistance depends on the type of carpet, the quality of its coating and its age.
There are care guidelines available on for each product to help with how the spill should be dealt with. Refer to the Flooring Xtra website or your store representative.

A warranty is a voluntary promise offered by the person or business who sold the product or service to you.
Flooring Xtra offers a lifetime installation warranty.

The Flooring Xtra Lifetime Installation Warranty offers consumers peace of mind. All Flooring Xtra stores promise to fully guarantee their installations against faulty workmanship.

The goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Product warranties vary depending on the nature and type of product and should be discussed with your Flooring Xtra store representative.

For product specific cleaning advice refer to care tips for that product or ask your local Flooring Xtra store.

Each configuration, style and size lends itself to a different look and feel and should be just as much a consideration as the type of timber or stain. The width size can impact the illusion of size of a room, while different configurations or patterns of timber can change the feel and ambiance of the interior. For further advice click on this link

https://www.flooringxtra.com.au/what-wood-you-choose/

Yes, we have our Instinctive range in Tasmanian Oak, Blackbutt and Spotted Gum. Head to your local Flooring Xtra store to view these lovely options.

There are solid timber boards, engineered floating boards, laminate and Luxury Vinyl Plank (LVP) / Tile (LVT). Click on this link to learn more about each option
https://www.flooringxtra.com.au/blog/hard-flooring-which-one-is-right-for-you/

Essentially yes it is, what was historically referred to as lino or linoleum is essentially what we call sheet vinyl now. Our product range Avenue is part of our sheet vinyl range.

Luxury Vinyl Tile, is a flooring option that has the natural look of stone or ceramic flooring with exceptional durability, comfort and warmth and ease of maintenance. Our range Knight Tile is an example of such flooring.

LVP is Luxury Vinyl Plank, as with LVT, LVP has all the same features and benefits with regards to durability, comfort and easy maintenance, however comes in a long plank format and has the natural look of timber. Our Paramount range is an example of the authentic looking product.

It enhances the longevity of carpet, by absorbing impact. Underlay provides acoustic benefits by reducing noise transfer for under hard flooring.

There are many things to consider when choosing a rug, here are some tips to help

https://www.flooringxtra.com.au/our-beautiful-new-rugs-in-store/

We have rollers, panels, verticals, romans, drapes, pelmets and shutters. But how to choose is in the below link

https://www.flooringxtra.com.au/blog/window-furnishings-exploring-the-interior-solutions/