We did our homework before we committed to a decision on flooring. We decided on a high quality vinyl tile. We requested a number of quotes so had an idea of the ball park to expect. Doug came around to see us and chat about our ideas, measured up and was the only person that considered our laundry waste and questioned the outcome. He then discussed this with his installers and reassured us on the detail of how it would work and that it would be successful. He also spotted that the sample we had which we thought was a different (more expensive) tile, was actually a less expensive one. This affected the final price of course. Once the cabinetry was in we worried that the kickboards would be a problem. He came around and checked it out - again very thoughtfully - and took the 'problem' away to his installers to consider. Again, no real problem. Doug's team came while we were away on leave and completed the whole job - hallway, kitchen, back room and laundry - and did it beautifully. We highly recommend Doug as a thoughtful, considerate, energetic, honest, enthusiastic and intelligent supplier who looks after you. Thanks Doug!
Doug was very helpful. He was willing to spend plenty of time with us and knew their flooring products very well. Doug always got back to us quickly and turned up when he said he would. Quote and installation was hassle free. Very happy with the final product. Reasonable prices.
Hands down BEST customer experience ever! Renovating a home is so over whelming and time consuming. As a first time renovator I really needed help when it came to making the right choice for flooring - wood or carpet - and then narrowing down that choice to the right color, texture etc etc. Leigh and the team went over and above to help us shortlist based on our requirements and budget, then took care of the rest! I was referred to Hornsby Flooring Xtra by my mother who also had a great experience with them.
Excellent communication from Doug from start to finish. He helped with carpet selection, which is something we didn't experience in other carpet stores we visited, and we were impressed with the turnaround. Installer Matt took great pride in his workmanship. Happy to recommend.
Extremely friendly, helpful, knowledgeable and professional. Everyone we came into contact with including the installers went above and beyond with their service. Highly recommend these guys!!
Doug and Lee were fantastic. Gave us the best price and service. Very trustworth & friendly. Would not go anywhere else for flooring!
myself. After shopping around, we found them to have the most competitive pricing the quickest turnaround time.
On both the times we had our flooring done by the team, the guys were super professional and went above and beyond to help us out with abiding by the strata by-laws for installation and delivery. Doug even came in personally after the fit out to inspect quality and had one of the layers come back to patch up a corner without us asking.
I'll continue to recommend Hornsby Flooring Xtra to family and friends!
I couldn't be happier with the service and product I have received from Hornsby Flooring Xtra. Their prices are competitive and Doug's patience with helping me find the "right" colour floor was incredible. The whole process from choosing the floor and carpet right through to installation was easy. The carpet install team were also fantastic and took great care to minimise any damage to my newly painted walls. The products are great and the prices are competitive, but what really sets Hornsby Flooring Xtra apart from other stores is the 5 star customer service.
these guys deserve 8 stars!! quick, cheap and excellent service. was able to get a site visit on the same day that i visited the shop and carpet done the week after